Privacy Policy cili88 –
Your Data is Fully Protected

This Privacy Policy describes cili88's practices regarding the collection, use, storage, and protection of personal data of users who access our platform at cili88.pw. This applies to all users who access our platform via web browser or mobile app.

By registering or using the cili88 platform, you consent to the practices described in this Privacy Policy. We encourage you to read this document in full so you understand your rights and how we protect your information.

This Privacy Policy is to be read together with Terms and Conditions cili88. In the event of any conflict between both documents regarding privacy matters, this Privacy Policy shall take precedence.

Cili88 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:

We may also receive data from third-party sources such as identity verification service providers, which we use solely for account verification purposes.

Cili88 uses collected personal data solely for legitimate and reasonable purposes, as follows:

• Account Management: Process registration, manage user accounts, and provide access to all cili88 platform services.
• Identity Verification (KYC): Verify the age and identity of players as part of compliance requirements and anti-money laundering prevention.
• Transaction Processing: Process deposits, handle withdrawal of winnings, and manage your financial transaction history.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, unauthorised access, and use of the platform in violation of its terms.
• Customer Support: Handle enquiries, complaints, and support requests from players across various support channels.
• Service Communications: Send important notifications related to accounts, transactions, system updates, and security information.
• Platform Improvement: Analyse usage patterns to improve the user experience, platform performance, and overall service quality.
• Legal Compliance: Fulfil applicable legal obligations and regulatory requirements.

Cili88 does not sell, rent, or transfer user personal data to third parties for marketing purposes. However, in certain limited circumstances, we may share data with:

• Technical Service Providers: Companies that provide technical infrastructure, payment processing, identity verification, and customer support services. All such providers are bound by strict confidentiality agreements.
• Game Providers: Minimum information required to manage game sessions is shared with the relevant game providers available on the cili88 platform.
• Authorities: When required by law, court order, or to cooperate with a legitimate law enforcement investigation.
• Merger or Acquisition: Should cili88 undergo a merger or business acquisition, user data may be transferred as part of the business assets, with appropriate notice given to users.

In all instances of data sharing, we ensure that data is shared only to the extent necessary for the stated purpose, and that recipients are bound by data protection obligations equivalent to or stricter than our own.

Cili88 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, modification, or improper disclosure.

Security measures we implement include:

• Encryption of Data in Transit: All communications between your browser and cili88 servers are protected with 256-bit SSL/TLS encryption, ensuring data cannot be intercepted in transit.
• Encryption of Data at Rest: Sensitive data stored in our databases, including financial information and verification documents, is encrypted using high-grade encryption algorithms.
• Access Control: Access to user personal data is limited to cili88 staff who require it to perform their duties, in accordance with the principle of least privilege.
• Security Monitoring: The cili88 system is continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: cili88 conducts regular security assessments and audits to identify and address any potential vulnerabilities.
• Two-Factor Authentication: The cili88 platform supports additional verification to protect your account from unauthorised access.

Cili88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with the platform to help us improve the user experience. This data is collected anonymously.
• Preference Cookies: Save your settings and preferences such as preferred language and display settings so you do not need to reconfigure them each time.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the cili88 platform.

Cili88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain data for the period required by law or legitimate business needs.

Our data retention guidelines are as follows:

• Active account data is retained for as long as the account remains active and for a reasonable period after the account is closed.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with financial and tax legal requirements.
• KYC documents are retained for a minimum of five (5) years after the termination of the business relationship.
• Security logs and usage data are retained for the period required for audit and security purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures.

As a cili88 user, you have certain rights regarding your personal data. Here are your key rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain it.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Withdraw Consent: Where data processing is based on consent, you have the right to withdraw that consent at any time.

To submit any request related to your privacy rights, please contact the cili88 support team via live chat or email.

The cili88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that we have collected personal data from minors without proper parental or guardian consent verification, we will take immediate steps to delete that data and close the relevant account.

Parents or guardians who are concerned that their child may have registered on the cili88 platform are encouraged to contact us immediately through our support channels.

Cili88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service offerings.

In the event of significant changes, we will notify users via in-platform notifications or their registered email before the changes take effect. The latest update date is always displayed at the top of this page.

We encourage you to review this page periodically. Continued use of the cili88 platform after any changes to the Privacy Policy take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the cili88 platform — the fastest way to get an immediate response.
• Email: [email protected] — for specific privacy enquiries requiring a written response.
• FAQ: Visit page FAQ us for answers to general queries related to privacy and account security.

We will endeavour to respond to all privacy-related enquiries within 14 business days. For more complex requests, a longer response time may be required, and we will notify you should this be the case.